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A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee. They have never had a late payment before. They explain that they moved last month and never received their bill. What would you tell them??

A. They need to pay the bill or their service will be discontinued.
B.You will get a supervisor to speak with them.
C.They just need to pay this month's bill to be current.
D.You can waive the late fee this time if they pay the balance.

Respuesta :

keanulao
B. You will need to get a supervisor to speak with them.

Answer:

D.You can waive the late fee this time if they pay the balance.

Step-by-step explanation:

A customer calls and says that they are upset because they just received their bill and it is for two months service plus a $20 late fee.

They have never had a late payment before. They explain that they moved last month and never received their bill.

Depending on the customers history of payments(as he said have never had a late payment before), I will say that I can waive the late fee this time if they pay the balance.

Because it is quite possible that a bill can be misplaced or cannot be delivered properly.

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