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Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)

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Answer: Team leader

Explanation:

Team leader is the person who provide guidance and instruction to group of employee in an organization .The decides certain timeline under which  employees are intended to complete the project goal of developed plan.Team leader also maintain integrity and promotes team spirit so that team can reach the goal.

According to he question,Heather is the team leader of cashier team as he developed the customer improvement scheme.He also performs the duty of directing and instructing the team members .

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