Based on what you have learned about appropriate and inappropriate responses, consider what Karen could have done to achieve a better result. How might the three criteria for evaluating personal responses have helped her?

Karen is waiting by the lockers before school for her friend Richard. They had agreed to look over the history review sheet together to be ready for the test later that day. Richard shows up late with uncombed hair and wrinkled clothes.
Karen: "You're five minutes late and you look like a wreck!"
Richard: (slams his locker) "You know, I don't have time for this."
Karen: "Fine! Figure out the test on your own!"

Explain what went wrong. Then, rewrite the scenario, showing how Karen can model appropriate communication skills and achieve a different result.