Define and establish ground rules to determine what happened and what they wanted to happen at first. Then in defuse wanted to how they feel about the whole situation, then discuss how they would fix the things up and in decide the situation and tell both that fighting isn't the solution.
The people fights because if they feel threaten, or they need to protect themselves through anyway whether it is a fight or the arguments they do fighting.
There are many cause of fighting and arguments like mutual disagreement, not able to understand each other or the way of thinking of each other.
Thus, Define and establish ground rules to determine what happened.
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