Answer:
1. Gather data
Raul will survey his clients to determine how the approval process is working for them.
2. Determine the goals
He needs a way to quickly exchange information with his customers. He needs to send them his designs and provide a way for them to get back to him with their approval and/or comments.
3. Analyze choices
His clients have access to e-mail, but not all have fax machines.
4. Evaluate the decision
Fax machines are able to transmit copies of documents to other locations. E-mail can be used to send documents to clients.
5. Make the decision
Raul will send sample documents to his clients using e-mail.