Indicate which of the four perspectives in the balanced scorecard is most likely associated with the objectives that follow.
1. Percentage of repeat customers.
2. Number of suggestions for improvement from employees.
3. Contribution margin.
4. Brand recognition.
5. Number of cross-trained employees.
6. Amount of setup time.

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Answer:

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Objectives                                         Most associated balanced scorecard

1. Percentage of repeat                    Customer Perspective

customers

2. Number of suggestions for          Learning and Growth perspective

improvement from employees

3. Contribution margin                      Financial perspective

4. Brand recognition                         Customer Perspective

5. Number of cross-trained              Learning and Growth perspective

employees

6. Amount of setup time                   Internal process prospective

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  • The indication of the four perspectives in the balanced scorecard is as follows:

1. Percentage of repeat customer = Customer Perspective  

2. Number of suggestions from employees = Learning and Growth perspective

3. Contribution margin = Financial perspective  

4. Brand recognition = Customer Perspective  

5. Number of cross-trained employees = Learning and Growth perspective

6. Amount of setup = Internal process prospective

In this way, it should be allocated.

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