Strategically selecting a communication channel means that you choose the communication channel that is best able to meet your work objectives. This process involves evaluating three qualities of communication channels: richness, control, and constraints. Richness involves two considerations: the level of immediacy and number of cues available. Control refers to the degree to which communications can be planned and recorded, thus allowing strategic message development. Constraints refer to the practical limitations of coordination and resources. You will evaluate communication channels in terms of richness, control, and constraints.

Match the followings.

a. Team meeting
b. Webinar
c. Phone conference
d. Phone call
e. Texting
f. Break room conversation
g. Video conference
h. Email

1. Richness
2. Control
3. Constraints

1. Richness: Text messages and e-mail are channels of communication of wealth because they are channels that obey the considerations of the level of immediacy and the number of leads available. Through them, it is possible that the work objectives are achieved quickly and in detail, which reduces the response time and makes the work flow occur with a shorter response time.

2- Control: Control is the communication channel that helps management to develop the transmission of a clear and direct strategic message of what is to be implemented in the organization and to improve the flow of information. Like conference calls and interrupting conversation in the room.

3- Constraints: These are the communication channels used when there are resource limitations that can be physical and operational, and they help the organization to develop strategies that allow the meeting of collaborators and the exchange of ideas for work objectives in a quick manner regardless of limitations, such as videoconferences and webinar.