Answer: 16.95%
Step-by-step explanation:
Let the percent of employees who rode the bus to work last year be represented by y.
y[(100+18)/100] = 20
y(118/100) = 20
118y/100 = 20
118y = 100 × 20
118y = 2000
y = 2000/118
y = 16.95%
The percent of employees who rode the bus to work last year is 16.95%.