Answer:
Arrange for discussions with the customers including the possibility for full refund
Explanation:
Weight-Gone has failed in its promise of 8 pounds weight loss,hence a saving-grace approach would be to have cordial talks with the affected customers in order to establish their plight which will serve as a feedback for the quality team and the product design department in redesigning the product to make it fit for purpose.
Full refunds should also be arranged in order to show the company as been a responsible and trusted corporate citizen.
