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Verbal orders by telephone or in person are discouraged. In cases where verbal orders are necessary, which of the following is the most effective method by which the risk of miscommunication can be lessened?
a. The person receiving the order should read it back to ensure that the order is correct.
b. The order should be signed after the patient is discharged from the facility.
c. The order should be signed by another provider.
d. The person receiving the order should authenticate the order after it is entered into the record.

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Answer:

The person receiving the order should read it back to ensure that the order is correct.

Explanation:

In business communication the best way to communicate orders is in written form since this allows for clear conveyance of the message in the order. Using verbal means to give orders over the phone is prone to misinterpretation and there is less accountability when the subordinate claims he did not understand the order.

To curtail this it is advisable for the recipient of the order to repeat the order. This shows it has been clearly understood.

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