Answer:
The correct answer is Identifying the problem
Explanation:
The first step to solve the problems is their identification and for this there are different techniques such as Cause - Effect Analysis (Ishikawa Fishbone Chart), Problem Tree, Zopp Method, Vester Matrix ... very graphic and visual methods for problem detection My recommendation, in addition to the use of these techniques, is to make a list of all the problems that can be detected.
Problems can be detected: