Answer:
d. negotiation
Explanation:
Negotiation is process by which parties in a dispute settle their differences. It aims for achievement of agreement and compromise between the parties, and to avoid argument and dispute. The parties try to achieve the best possible outcome.
Negotiation involves 5 stages:
- Preparation
- Set ground rules
- Clarification and justification
- Bargaining and solving problems
- Implementation
Sally and Tom will try to use the negotiation method to resolve their differences without involving a third party.
