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To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement.
This approach is known as _________.

A. competitive edging
B. constancy of purpose
C. customer focus
D. total quality management (TQM)
E. evidence-based management

Respuesta :

Answer:

D. total quality management (TQM)

Explanation:

Total quality management (TQM) -

Total quality management was given by William Deming .

It refers to as the process of identifying any error in the process of manufacturing or in the goods or services , and helps to improve it effectively , is referred to as total quality management .

Any issue related to the problem faced by the consumers with the goods and services , is resolve by total quality management  .

Hence , from the given information of the question ,

The correct answer is D. total quality management (TQM) .

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