Answer: measure
Explanation: Business process Improvement (BPI) can be seen as the analysis, review, and improvement of existing business processes. This is done by mapping out the business process, identifying inefficiencies, redesigning the process & benchmarking to initial metrics. However BPI are mainly concerned with 3 goals which are firstly, reducing process times and more efficiently , secondly, improving output quality while the last one is discovering wasteful processes & cutting them out of the workflow