The management and employees of We Move You, a large household goods moving company, decided to adopt total quality management (TQM) and continuous improvement (CI). They believed that, if their company became nationally known as adhering to TQM and CI, one result would be an increase in the company’s profits and market share. Quality is achieved more economically if We Move You focuses on _________.a. Appraisal costs.
b. Prevention costs.
c. Internal failure costs.
d. External failure costs.