Which of the following customer-service strategies focuses on meeting industry standards in key operational areas like product quality, productivity, product availability, on-time delivery, and service reliability?
Based on the information provided within the question it can be said that this is all part of the customer service strategy. This is a thought out plan that is implemented in order to handle all customer interactions and provide the best customer experience that is consistent and up to par with the expectations that the customers want. Thus creating a loyal customer base.
