Answer:
A. Reflective listening
Explanation:
Reflective listening is an effective communication technique that involves a listener paying close attention to the true message and thoughts being communicated by the speaker, as well as reflecting the feelings and thoughts the speaker is communicating which makes the speaker feel understood.
Audrey reflected the excitement of her friend by feeling excited also and happy for her showing recognition of her friends thought thereby striking a good rapport with her. The reflective listening demonstrated by Audrey is a characteristic of active listening. It has been found to be effective in counseling sessions.
