ANSWER:
The statment is true.
All IRS-certified volunteer preparers participating in the VITA/TCE Programs must use Form 13614-C along with an effective interview for every return prepared at the site is true.
STEP-BY-STEP EXPLANATION:
Form 13614-C, Intake/Interview & Quality Review Sheet, is a tool
designed to help the volunteer ask the right questions. When used
properly, this form effectively contributes to accurate tax return
preparation.