Answer:
The correct option is D) selective retention
Explanation:
In psychology, selective retention can be described as a term which explains how a person's mind tend to remember those messages more accurately which are close to the interests or beliefs of a person. In contrast, the values of beliefs that are not liked by a person tend to e remembered narrowly. This act is purely sub- conscious although based on a person's likes or dislikes.
Luis did not remember the sale in the stores because he does not like shopping in big box stores. Hence, this is an example of selective retention.