Answer:
1.
Setting up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages.
I engaged with similar office management activities during my time as a Secretary in a student organization. I used Boomerang for reminding me about some schedule items.
Verifying patient data.
During the organization of an extracurricular event, I was delegated to check if every attendee's ID data corresponded with the data on the guest list.
Assembling/creating charts for new patients.
I use MS Excel all the time for various charts and tables.
For billing purposes, enter charges for daily reconciliation.
During a college Accounting basic course, I used to check if complimentary accounts were consistent and complete.
Constructing insurance copies for proper insurance verification.
During my internship in a small clinic, I occasionally used to contact insurance companies in order to check if a patient's required procedure was covered by his insurance plan. I know how to filter the relevant data essential for insurance verification purposes.
2.
Handling patient concerns.
My internship managers have praised my ability for active learning. Therefore, I am able to listen to the patients carefully and identify their concern
Communicating in a cordial, professional manner with patients via phone and in person.
As a Secretary in a student organization, I managed to build my correspondence skills and alter the tone of communication according to the interlocutor.
Providing back up to all front office positions: check in, check out, and medical records.
Throughout my student experience, I have worked in numerous teams. I was always eager to help my team mates, no matter the problem.
Assisting patients via scheduling to obtain appointment as a first time patient and handling of reschedule list when necessary.
I gained my patience skill as a health care assistant during my internship. Even during the most cumbersome activities (which can include rescheduling and the introduction of a new patient in the clinic system), I know how to stay calm with my mind on the task.
Maintaining correspondence, including: progress notes and new patient packets.
Being highly analytical in my work, I know how to meticulously tackle continuous tasks such as the maintenance of the necessary documentation.
