Answer:
Outside vendors specializing in all aspects of benefits administration would provide improved support to the firm's employees.
Explanation:
Shared services HR teams provide specialized support of day-to-day transactional HR activities to the company's employees by focusing on using centralized call centers and outsourcing arrangements with vendors (like benefits providers). By utilizing HR shared services, Whitman and the other managers can now devote more time to other HR matters while improving benefits enrollment and coverage by deferring those questions to benefits specialists.