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magine that you have just arrived at the store to buy the new tech device you have been waiting for. You discover that the store has already sold out of the item. How might have operations management principles have best helped this situation?

(A) Facility layout and design
(B) Quality management
(C) Forecasting
(D) Service encounter design

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Answer:

Letter c is correct. Forecasting

Explanation:

Operations management assists in business planning in the areas of production and service delivery. It helps to control business operations so that the entire production process is effective in terms of quality and distribution. When supply chain demand forecasting fails, products are lacking to serve all consumers. This failure should be analyzed, studied and predicted according to company data and history.

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