Answer: (A.) KSFs are both necessary and sufficient for competitive advantage.
Explanation: Key success factor (KSF) is a process whereby the customers access a firm to and gives them a feedback on their strengths, weakness and generally areas they need to improve on. These factors are determined by customers who consume the goods/services of that company and these factors are vital to the optimal company-customer relationship.
Key Success Factors (KSF) are generally areas that a company needs to pay keen attention to, in order to achieve its goals.
KSF if properly used can give a company an added advantage in a very competitive market, as the goods/services they would deliver would effectively match with the demands of their customers/target market .
