Respuesta :

Feedback.

Through interviews, questionnaires or focus groups, we can obtain information about our product and our services related, which may be able to give us ideas on ways to improve our products.

Answer : Feedback

Feedback refers to process of collecting information about customers' views about a product or process and using that information to improve that product or process.

It can also be used to assess a person's performance of a task.

It is used as a tool to modify processes and products to the requirements of customers.